Netizen Watch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
a. Information You Provide to Us:
- Personal Information: Name, email address, phone number, and other contact details.
- Payment Information: When you purchase our services, we collect payment information, such as billing address and credit/debit card details.
- Communication Information: Information provided through customer inquiries or consultations.
b. Information Collected Automatically:
- Log Data: Your IP address, browser type, operating system, pages viewed, and access times.
- Cookies and Tracking Technologies: We use cookies to enhance your experience on our website and gather analytics.
c. Information From Third Parties:
We may receive information from trusted third-party sources, such as partners, for fraud detection and prevention.
2. How We Use Your Information
- To Provide Services: Deliver the services you request, including cybersecurity solutions and consultations.
- To Communicate: Send transactional and promotional communications relevant to your engagement with Netizen Watch.
- To Improve Our Offerings: Analyze user behavior to enhance our website, products, and services.
- To Ensure Security: Detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities.
- To Comply with Legal Obligations: Fulfill our legal, contractual, and regulatory requirements.
3. How We Share Your Information
- Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processors or hosting providers.
- Legal Requirements: If required to comply with a legal obligation, court order, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Consent: When you provide explicit consent to share your information.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance user experience and analyze website usage. You can manage your cookie preferences through your browser settings.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information.
- Restriction: Restrict the processing of your personal information under certain circumstances.
- Data Portability: Request your information in a structured, commonly used, and machine-readable format.
- Objection: Object to the processing of your personal information for marketing purposes.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can guarantee 100% security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
8. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
9. Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective when posted on this page. We encourage you to review this policy periodically for any updates.
11. Insurance and Liability Protection
We have insurance coverage to safeguard against potential data breaches, cyber threats, and business liabilities. Our policies include:
- Cyber Insurance (Spinnaker): Covers data breaches, cyberattacks, and financial losses due to cyber threats.
- Small Business Insurance (Hiscox): Provides liability coverage for business operations, including client data protection.
While we take all reasonable measures to protect your information, these policies help ensure financial protection in the event of a security incident.
12. Legal Basis for Processing (GDPR Compliance)
We process personal data based on the following legal grounds:
- Contractual Necessity: When processing is required to provide services that you request.
- Legitimate Interest: When processing is necessary for security, fraud prevention, improving services, and maintaining business operations.
- Legal Obligation: When we must comply with legal, regulatory, or governmental requirements.
- Consent: When you explicitly provide consent, such as subscribing to marketing communications or using cookies.
13. Opt-Out & Unsubscribe Policy
You have the right to opt out of certain data processing activities:
- Marketing Emails: You can unsubscribe from our emails by clicking the “Unsubscribe” link at the bottom of any communication or by contacting us at akyl@netizen.watch.
- Cookies & Tracking Technologies: You can manage cookie preferences through your browser settings.
- Do Not Track Signals: Our website does not currently respond to “Do Not Track” (DNT) signals.
14. Data Breach Notification
In the event of a data breach that may compromise your personal information, we will:
- Assess the scope and impact of the breach.
- Notify affected individuals as required by applicable laws.
- Take appropriate steps to mitigate further risks and secure affected systems.
15. International Data Transfers
Your information may be stored or processed in data centers located outside your country, including jurisdictions that may not have the same data protection laws. When transferring data internationally, we implement:
- Standard Contractual Clauses (SCCs) or other legal mechanisms for EU/UK data transfers.
- Industry best practices to maintain data security and compliance.
16. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request details on the personal information we collect, use, and share.
- Right to Delete: Request deletion of your personal data, subject to legal exceptions.
- Right to Opt-Out of Sale: We do not sell personal data, but you may contact us to ensure your information is not shared with third parties for marketing purposes.
- Non-Discrimination: You will not be discriminated against for exercising your rights.
17. User Responsibilities
While we implement security measures, users are responsible for:
- Protecting their account credentials and not sharing login details.
- Using strong passwords and enabling two-factor authentication (if applicable).
- Reporting security issues or unauthorized account access immediately.
18. Government & Law Enforcement Requests
Netizen Watch is committed to protecting user privacy and limiting government access to client data. We handle government and law enforcement requests as follows:
- Legal Process Required: We will only disclose personal data in response to legally valid subpoenas, court orders, or other compulsory legal processes.
- User Notification: If legally allowed, we will notify affected users before disclosing any personal data.
- Challenging Unlawful Requests: We will assess all requests and challenge any that are overbroad, unclear, or lacking proper legal basis.
- Transparency Reporting: Where legally permitted, we may publish annual transparency reports outlining the number and type of government requests we receive.
- Data Minimization: We limit the collection and retention of personal data to reduce exposure to government requests.
- No Voluntary Cooperation: Netizen Watch does not voluntarily provide data to government surveillance programs or grant bulk access to user data.